By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using our website and services, you accept and agree to these terms and any future amendments.
2. Eligibility
You must be at least 18 years old or have the consent of a guardian to use shopping websites such as ours to use our services. By using our site, you confirm that you meet this age requirement.
3. Products and Services
Delanoir provides a selection of women’s fashion products, including clothing, dresses, shoes, accessories, bags, and jewelry. All products are subject to availability, and we reserve the right to discontinue items at any time.
4. Pricing and Payment
All prices are listed in USD and include applicable taxes. Prices may vary based on demand and product margins. Payments must be made at the time of purchase through our secure payment gateway.
5. Shipping and Delivery
Shipping fees are calculated based on the weight of the products. We strive to process and deliver orders promptly, but delivery times may vary due to external factors.
6. Returns and Refunds
Delanoir will acceptreturns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows the status as delivered) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow us 5 - 7 business days from the day we receive the returned package to process.
We will email you after return has been processed to confirm what has been done.
7. User Conduct
You agree to use our services in a lawful manner and not engage in any activity that could harm our brand or other customers. Harassment, abuse, or misuse of the platform will not be tolerated.
8. Intellectual Property
All content on the Delanoir website, including images, text, and logos, is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
9. Limitation of Liability
Delanoir is not liable for any indirect, incidental, or consequential damages resulting from the use of our services or products.
10. Changes to Terms of Service
We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of these changes.
